In my current place of employment, we sell ethically sourced hand made stuff which is pretty awesome, it's a nice place to work, and we have a small staff with a high retention rate.
So the fact that we have a checklist of customer service which starts off with "make eye contact, smile, offer a non-business related greeting (e.g. "hello", rather than "can I help you") is something that is good for training new staff, but gets quickly internalized, because it's pretty basic polite behaviour in that setting.
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In my current place of employment, we sell ethically sourced hand made stuff which is pretty awesome, it's a nice place to work, and we have a small staff with a high retention rate.
So the fact that we have a checklist of customer service which starts off with "make eye contact, smile, offer a non-business related greeting (e.g. "hello", rather than "can I help you") is something that is good for training new staff, but gets quickly internalized, because it's pretty basic polite behaviour in that setting.