In which a business seems not to actually want my money

[firecat]

Fun” with computerized bureaucracies, part 173,183 in a series.

Text received: Your medical bill is ready. View your bill at [URL]

Stef: *clicks URL*
Web page: Enter the statement number.
Stef: I don’t have a statement number! I’m trying to view the bill!
Stef: *logs in to relevant medical account*
Medical account: To pay bill, press here.
Stef: *presses there*
Web page (same one as before): Enter the statement number.
Stef: *does not find any statement in their email*
Stef: These folks don’t really want me to pay my bill, for some reason…

Comments

[silveradept]

They really are uninterested in making money, aren't they? A welcome change from other places, to be sure, but.

[firecat]

Yeah — can’t they just not want my money by not sending me a bill in the first place?