Nutty online banking security stuff
30 Jul 2011 01:42 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
firecatI have a mortgage and I pay it online. When I log into the account, this is what usually happens:
1. They demand that I change my password to something different from what it was before. So I do it. I believe that the strongest passwords include letters, numbers, and symbols. So I enter a password like that. Then they tell me I can't use any symbols. So I have to redo it to something less secure.
I have a program that stores all my passwords now, but before I had that, I had trouble remembering what password I was using for this site (because I constantly had to change it and couldn't use symbols) and I kept having to call them up and get them to reset the account.
2. They demand that I answer a "security question" that I previously set up.
3. When I confirm my payment, they demand that I enter the last 4 digits of my social security number.
This seems ridiculous, especially since a mortgage account ONLY INVOLVES MY GIVING THEM MONEY. I can see reasons for using multi-factor security to protect checking accounts and credit accounts, but I can't think of any reason for someone to hack into a mortgage account.
1. They demand that I change my password to something different from what it was before. So I do it. I believe that the strongest passwords include letters, numbers, and symbols. So I enter a password like that. Then they tell me I can't use any symbols. So I have to redo it to something less secure.
I have a program that stores all my passwords now, but before I had that, I had trouble remembering what password I was using for this site (because I constantly had to change it and couldn't use symbols) and I kept having to call them up and get them to reset the account.
2. They demand that I answer a "security question" that I previously set up.
3. When I confirm my payment, they demand that I enter the last 4 digits of my social security number.
This seems ridiculous, especially since a mortgage account ONLY INVOLVES MY GIVING THEM MONEY. I can see reasons for using multi-factor security to protect checking accounts and credit accounts, but I can't think of any reason for someone to hack into a mortgage account.
no subject
Date: 31 Jul 2011 12:33 am (UTC)