firecat: red panda looking happy (Default)
[personal profile] firecat
When Aahz and I went to Wiscon, we flew into Chicago and rented a car from Enterprise to drive to Madison.

Because there are a kazillion toll booths along the route, we rented an automatic toll transponder along with the car.

A couple of days ago I get in the mail from Enterprise two separate notices that we failed to pay tolls at certain places and so they were going to charge us the tolls plus fines plus administrative fees. The total amount is about $30.

I go to the Enterprise web site and there is a form to fill out to appeal toll violations. I fill it out and say I don't owe these tolls because I rented a transponder from them.

Today I get an email from Enterprise saying that I have to phone their "specialized group of citations specialist who handle tolls" [sic] and leave them a voicemail, and they will call me back. The number I have to call is not a toll-free number. (Of course, why would they have a toll-free number for toll citations?)

I looked this up online and found a bunch of other people complaining about toll violations they got from Enterprise for places they were nowhere near in an Enterprise rental car or times when they were not using an Enterprise rental car. In my case at least they got it right that I was on that tollway at the times listed. But honestly, how hard is it for them to correlate the date and time of the toll violation with the fact that the renter for those dates and time rented a transponder from them?

I don't care about $30 but I do care about being ripped off in such a blatant and clumsy manner, and I do care about my time.

I also hate having to switch my business to a different rental agency to avoid this bullshit.

Date: 11 Jul 2014 07:39 pm (UTC)
silveradept: A kodama with a trombone. The trombone is playing music, even though it is held in a rest position (Default)
From: [personal profile] silveradept
It's probably completely their fault, if toll transponders work like they do here - each transponder is linked to an account with a money balance in it. Now, our system at least will helpfully charge a credit vehicle when the balance gets low, but if their transponder didn't have sufficent value in it, it would be treated like a violation.

So not only is it a clumsy rip-off attempt, it's probably their fault.

Date: 11 Jul 2014 10:14 pm (UTC)
silveradept: A kodama with a trombone. The trombone is playing music, even though it is held in a rest position (Default)
From: [personal profile] silveradept
Yep. Their lack of care is a problem that you shouldn't have to deal with.

Date: 12 Jul 2014 12:55 pm (UTC)
bibliofile: Fan & papers in a stack (from my own photo) (Default)
From: [personal profile] bibliofile
yes, exactly. Their job should not make your life more difficult.

I've had problems for years with Enterprise's mode of accepting payment: overcharge at time of rental, then after return, eventually credit back the difference. I think it lets them have undue access to huge amounts of money, free to them, and takes advantage of people with less month.

I've had good experiences renting from Hertz using a debit card. They usually require a minimum balance in your bank account when you rent ($500 IIRC), but they only charge you the proper amount and that's when you return the vehicle. And their rates are usually competitive, too.

Date: 11 Jul 2014 07:56 pm (UTC)
jesse_the_k: Callum Keith Rennie shouts "Fuck no!"  (Fuck no sez CKR!)
From: [personal profile] jesse_the_k

Date: 11 Jul 2014 03:49 pm (UTC)
From: [identity profile]
I wonder how much ripping people off adds to their bottom line?

Date: 11 Jul 2014 03:49 pm (UTC)
From: [identity profile]
While Enterprise is not blameless, the toll-taking technology is not reliable. Look into media reports on the GGB going full-electronic. There was a class action suit recently filed regarding the volume of bogus toll citations and the predatory practices of the public entities/private vendors involved in toll collecting. It's a cluster situation.


firecat: red panda looking happy (Default)
firecat (attention machine in need of calibration)

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