Trader Joe's rocks

[firecat]

Trader Joe's runs out of stuff regularly, and sometimes it's a while before you can figure out if you've had a run of bad luck looking for something, or if it's discontinued. The OH and I like their frozen chicken pot pies. We haven't seen any for a while. Today I went there and again I found no pot pies.

The checkout person made the mistake of asking me if I had found everything, so I said there were no pot pies and asked if they had discontinued them. She said no and asked another staffer to check for pot pies in the back. But the staffer hadn't reappeared by the time I was checked out, so I headed to my car.

I was very surprised when the checkout person chased me down in the parking lot and handed me a pot pie, saying "They found some in the back, this is on me."

I thought that was a very cool gesture. It won't make me shop at Trader Joe's more, because I already get practically all my food there. But it makes me a little bit happier about shopping there.

Comments

[beaq.livejournal.com]

That is a nice gesture.

It's funny you should post now because I just spent 10 minutes looking for my special perfect candied ginger in TJ's and was afraid it'd been discontinued, but it was just out of stock. And when the cashier asked ... well, I said everything was OK, but if I hadn't, maybe someone would have brought me ginger. :-)

[treacle-well.livejournal.com]

They almost always ask, and if in fact there was something I was looking for and couldn't find, I let them know. Occasionally they will find it, but that's not why I speak up--I figure if I mention something that they don't have, at least they know someone cares and if enough people do that, well, maybe it helps ensure that something doesn't go away completely.

I also, if I've been several times and not found a particular something (that would be unsweetened dried mangoes) and then I go and do find them (and buy bazillions of packages), I mention that to the cashier: "I'm so glad you have these again; it was so disappointing coming here again and again and not seeing them."